Broadband Social Tariffs
If you're struggling with the cost of broadband, you may be able to access a social tariff.
Broadband social tariffs are discounted broadband packages offered by many internet providers to help people on certain benefits stay connected at an affordable price.
They can provide reliable internet access at a lower monthly cost, helping households reduce essential living expenses while staying online for work, education, healthcare and everyday activities.
What Is A Broadband Social Tariff?
A social tariff is a lower-cost broadband package designed for people receiving certain benefits.
These packages are offered by participating broadband providers and are typically:
- More affordable than standard broadband packages.
- Available to eligible customers receiving qualifying benefits.
- Designed to provide reliable internet access at a reduced price.
Many social tariffs have no setup fees and are not affected by rising in-contract prices.
Who Can Get A Broadband Social Tariff?
Eligibility depends on the provider, but social tariffs are often available to people receiving benefits such as:
- Universal Credit.
- Pension Credit.
- Income-related Employment and Support Allowance (ESA).
- Income-based Jobseeker's Allowance (JSA).
- Income Support.
- Certain other means-tested benefits.
Each broadband provider has its own eligibility criteria.
Why Is Broadband Important?
Access to the internet has become an essential part of everyday life.
Many people use broadband to:
- Apply for jobs.
- Manage benefit claims.
- Access online banking.
- Attend medical appointments.
- Stay in touch with family and friends.
- Support children's education.
- Access public services.
Affordable broadband can help prevent digital exclusion and ensure people can access important services.
How Much Could I Save?
The amount you save will depend on:
- Your current provider.
- Your existing package.
- The social tariff available.
Many social tariffs are significantly cheaper than standard broadband packages, helping households reduce their monthly outgoings.
Can I Apply If I'm Already A Customer?
In many cases, yes.
Some providers allow existing customers who qualify to switch to a social tariff without paying early termination charges.
You should contact your provider directly to discuss:
- Available social tariff options.
- Eligibility requirements.
- Any changes to your current package.
Will The Broadband Speed Be Different?
Social tariffs often provide broadband speeds suitable for most everyday activities, including:
- Browsing the internet.
- Online shopping.
- Video calls.
- Streaming services.
- Managing online accounts.
- Home working.
The exact speed available will depend on the package and provider.
How Do I Apply?
You can usually apply directly through your broadband provider.
You may be asked to provide:
- Account details (if you're an existing customer).
- Information that allows your eligibility to be checked.
Many providers can verify benefit entitlement electronically, making the application process straightforward.
What If My Provider Doesn't Offer A Social Tariff?
Not all providers offer social tariffs.
If your current provider doesn't provide one, you may wish to:
- Review alternative providers.
- Compare available social tariffs.
- Check any contractual obligations before switching.
It's important to understand any charges that may apply before changing providers.
What Other Help Might Be Available?
If you're struggling with household bills, you may also qualify for:
- Council Tax Reduction.
- Household Support Fund.
- Energy bill support schemes.
- Water bill assistance schemes.
- Pension Credit.
- Universal Credit.
A full income and benefits check can help identify all available support.
Tips For Reducing Broadband Costs
✅ Check whether your provider offers a social tariff
✅ Compare broadband packages regularly
✅ Review any services you no longer use
✅ Check your eligibility for discounts and support schemes
✅ Speak to your provider if you're struggling to pay
✅ Review other household bills to identify additional savings
✅ Compare broadband packages regularly
✅ Review any services you no longer use
✅ Check your eligibility for discounts and support schemes
✅ Speak to your provider if you're struggling to pay
✅ Review other household bills to identify additional savings
Common Myths About Broadband Social Tariffs
"Social Tariffs Are Only For People Who Don't Work"
Many working households receiving qualifying benefits may still be eligible.
"I'll Have To Change Provider"
Some providers allow existing customers to move onto a social tariff.
"The Internet Speed Won't Be Good Enough"
Many social tariffs provide speeds suitable for everyday online activities.
"I Won't Qualify"
It's always worth checking your eligibility, as many people are unaware that support is available.
Need Help?
Our advisors can help you:
- Check whether you're eligible for a broadband social tariff.
- Review your household budget.
- Identify ways to reduce household bills.
- Check your entitlement to benefits and financial support.
- Improve your overall financial wellbeing.
Contact our team for free, confidential advice and support.