Money, Debt and Benefits Help Centre

Water Bill Support

If you're struggling to pay your water bill, help may be available.

Many water companies offer support schemes for customers on low incomes, people receiving benefits, households with high water usage due to medical conditions, and those experiencing financial hardship.

If you're finding it difficult to keep up with payments, it's important to contact your water provider as soon as possible. Early action can help prevent debts from increasing and ensure you receive any support you may be entitled to.

What Help Is Available With Water Bills?

Water companies offer a range of support schemes designed to make bills more affordable.

Support may include:

Reduced tariffs.
Payment plans.
Debt support schemes.
WaterSure Scheme.
Social tariffs.
Charitable trust grants.
Priority Services Register support.

The support available will depend on your personal circumstances and your water provider.

What Is A Social Tariff?

Many water companies offer a social tariff to customers who are struggling financially.

A social tariff can:

Reduce your water bill.
Provide ongoing support.
Help make payments more affordable.

Eligibility is usually based on factors such as:

Household income.
Benefits received.
Financial hardship.
Household circumstances.

Each water company operates its own scheme and eligibility criteria.

What Is The Severn Trent Big Difference Scheme?

The Big Difference Scheme is a Severn Trent support programme that helps eligible customers on lower incomes reduce the cost of their water bills.

Depending on your circumstances, the scheme can provide a significant reduction in your water charges, making bills more affordable and helping households manage their finances more effectively.

Eligibility is usually based on factors such as:

Household income.
Benefits received.
Household size.
Financial circumstances.

Applications are assessed individually, and the level of support provided may vary depending on your situation.

If you are struggling to pay your water bill, it is worth checking whether you qualify for the Big Difference Scheme.

Can I Get Help If I'm In Arrears?

Yes.

If you have fallen behind with your water bills, your water company may be able to help.

Support could include:

Affordable repayment plans.
Payment matching schemes.
Debt reduction programmes.
Referrals to support services.
Charitable trust assistance.

Water companies are often willing to discuss arrangements that reflect your circumstances.

Can My Water Supply Be Disconnected?

No.

Water companies cannot disconnect a domestic water supply because of unpaid water bills.

However, this does not mean water debt should be ignored.

Unpaid bills can still lead to:

Debt collection activity.
County Court action.
Damage to your credit record in some circumstances.

It is always best to engage with your water provider if you're struggling.

What Is A Priority Services Register?

Many water companies offer a Priority Services Register for customers who may need additional support.

You may be eligible if you:

Are older.
Have a disability.
Have a long-term health condition.
Have mobility difficulties.
Need extra support during service interruptions.

Registration is usually free.

What If I Receive Benefits?

Receiving benefits may increase your eligibility for water bill support.

This could include:

Universal Credit.
Pension Credit.
Income-related Employment and Support Allowance (ESA).
Income-based Jobseeker's Allowance (JSA).
Other qualifying benefits.

A benefits check may also identify additional financial support that could help improve your situation.

How Do I Apply For Water Bill Support?

The application process will depend on your water company.

You may be asked to provide:

Proof of income.
Benefit award letters.
Household information.
Details of financial hardship.
Medical information where relevant.

Contact your water provider directly to find out what support schemes are available.

What If I Can't Afford A Repayment Plan?

If you're unable to afford the payments being requested:

Contact your water company immediately.
Explain your circumstances.
Provide a household budget if requested.
Seek independent money or debt advice.

Affordable repayment arrangements are often more sustainable than agreeing to payments you cannot maintain.

Other Support That May Help

If you're struggling with water bills, you may also be entitled to:

Household Support Fund.
Council Tax Reduction.
Pension Credit.
Universal Credit.
Energy bill support schemes.
Debt advice and budgeting support.

Maximising your income can often make household bills easier to manage.

Tips For Managing Water Bills

✅ Contact your water company early if you're struggling
✅ Check whether a social tariff is available
✅ Check whether you qualify for the Severn Trent Big Difference Scheme
✅ Keep up with agreed payment plans
✅ Check you're receiving all benefits you're entitled to
✅ Seek advice before debts become unmanageable

Common Myths About Water Bills

"There's No Help Available With Water Bills"

Severn Trent and other water companies offer support schemes for customers experiencing financial difficulties, including reduced tariffs and assistance programmes.

"I Can't Get Help Because I Work"

Some support schemes are available to both working and non-working households.

"I'll Lose My Water Supply If I Can't Pay"

Domestic customers cannot be disconnected because of water bill arrears.

"I Have To Deal With The Debt On My Own"

Water companies, charities and advice services may all be able to help.

Need Help?

Our advisors can help you:

Check what support is available from your water provider.
Apply for social tariffs and water bill assistance schemes.
Create a realistic household budget.
Access benefits and additional financial support.
Deal with utility debts and household bills.

Contact our team for free, confidential advice and support.

Was this article helpful?

0 out of 0 liked this article

Still need help? Message Us